At The Highlighter, customer satisfaction is our priority. Please read our refund and replacement policy carefully before making a purchase.

Replacements
Replacements are eligible only within 48 hours of receiving the product.

To be eligible, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

Replacement requests must be raised via email or our official communication channel within the specified timeframe.

Replacement is allowed only for products that are damaged in transit, defective, expired, or incorrect (different from what was ordered).

For hygiene and safety reasons, we do not accept replacements or returns on opened, used, or tampered skincare products.

Customers are requested to record a clear unboxing video or take photos at the time of delivery. This will help us process your request faster.

Refunds
Refunds will only be processed in cases where a replacement is not available or the product is out of stock.

The refund amount will be credited to the original source account within 7–10 working days after approval.

Refunds are not applicable once a replacement has been initiated or shipped.

Shipping charges, if any, are non-refundable unless the return is due to our error (damaged, defective, or wrong item).

Delivery
All products are delivered within 3 – 7 days, depending on the delivery location.

Delivery timelines may vary due to unforeseen circumstances, courier delays, or remote locations.

Customers will receive tracking details once the order is dispatched.

Cash on Delivery (COD)
Additional charges are applicable for orders placed with the Cash on Delivery (COD) payment option.

These charges are non-refundable under any circumstances.

Important Notes
No refunds will be provided after a replacement has been issued or shipped.

The Highlighter reserves the right to accept or reject any replacement or refund request based on the condition of the product and compliance with our policy.

For skincare concerns such as irritation or allergic reactions, please perform a patch test before full application. Such concerns are not covered under our return or refund policy, as results and reactions vary from person to person.

Product images and descriptions are for reference purposes. Slight variations in color, texture, or packaging do not qualify as defects.

For any queries or concerns, please contact our support team at info@thehighlighter.com